ko93 Privacy Policy

1. Introduction & Scope

ko93 (referred to hereinafter as "we", "us", or "the platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("Policy") provides a detailed description of how your personal information is collected, stored, processed, and protected when you visit and use our website ko93.bar.

By using our services or registering an account, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us at [email protected] for any questions.

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy. In the event of any conflict, this privacy policy will take precedence.

1.1 Age Restriction

ko93 services are for users aged 21 and above only. We do not intentionally collect any personal information from minors. If any person creates an account by providing a false age, that account will be closed immediately and the associated information will be deleted.

2. What Information We Collect

We only collect information that is necessary for the proper operation of our services. There are two main sources of data collection — what you voluntarily provide and technical information collected automatically.

2.1 Information You Provide

During account registration and use of our services, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Mobile banking number (bKash, Nagad, Rocket, Upay — for transactions only)
• National ID card or passport details (when identity verification is required)
• Messages and complaint details you send to customer support

2.2 Automatically Collected Information

When you visit our site, some technical information is collected automatically:

• IP address and approximate location
• Browser type, version, and device information
• Pages visited, time spent, and navigation patterns
• Cookie and session data (see details below)
• Login history and account activity logs

2.3 Financial Transaction Information

Deposit and withdrawal details are stored securely in our system. We never store your complete mobile banking PIN or password. Transaction details are used only for account verification and resolving financial disputes.

3. Purpose of Using Information

Collected information is used only for specific and legitimate purposes. ko93 never sells your personal information to third parties.

3.1 Service Operations

• Creating, managing, and securing accounts
• Processing deposits, withdrawals, and bonuses
• Managing gaming activity and verifying results
• Providing customer support and resolving issues

3.2 Identity & Security Verification

• Confirming your age and identity
• Preventing fraud, money laundering, and unauthorized access
• Detecting and blocking multiple accounts
• Addressing cybersecurity threats

3.3 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

3.4 Communications

• Sending important account-related notifications
• Providing transaction confirmation messages
• Informing you about relevant offers with your consent

4. Information Sharing Policy

We do not sell or rent your personal information to any third party. However, limited information may need to be shared in certain specific circumstances.

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the respective payment providers. This information is used solely for transaction processing and is governed by the respective organization's own privacy policy.

4.2 Technology Service Providers

We work with reliable technology providers to operate our site (such as hosting, cybersecurity, and game software suppliers). These organizations work under our instructions and are bound by data protection obligations.

4.3 Legal Requirements

Required information may be provided in the event of legal obligations, court orders, or lawful requests from government authorities. In such circumstances, we provide only the minimum information necessary.

4.4 Business Transfers

If ko93's business or assets are transferred to a third party, user information may also be part of that transfer. In such circumstances, we will provide advance notice and the new operator will be bound to comply with this policy.

5. Cookies & Tracking Technology

Cookies and similar technologies are used to operate our website effectively. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the core functions of the site — maintaining login sessions, verifying security tokens, and remembering your preferences. These cookies cannot be disabled, but they do not share any personal information with third parties.

5.2 Performance Cookies

These cookies help analyze site performance — which pages are visited most, where errors occur, and how the user experience can be improved. This information is collected on a statistical basis and is not used to identify individual users.

5.3 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some important site functions to not work properly.

6. Data Retention & Deletion

We retain your information only for as long as it is necessary or required to be kept under legal obligations.

6.1 Retention Periods

• Active account data: for the entire duration the account remains active
• Closed account data: as required by applicable legal guidelines after account closure
• Financial transaction records: for the period required under financial regulations
• Customer service communications: for a limited period after the issue is resolved

6.2 Data Deletion Requests

Subject to fulfilling specific legal obligations, you may request the deletion of your data. Contact [email protected] for such requests. However, it may not be possible to delete information related to an ongoing investigation or legal process.

6.3 Data Security Measures

All stored data is protected by SSL encryption and industry-standard security protocols. Server access is strictly controlled and only authorized personnel can view the necessary information.

7. Your Rights Regarding Your Information

As a ko93 user, you have certain important rights over your personal information.

7.1 Right to Access

You have the right to know what information we hold about you. Upon sending a request to [email protected], we will provide a summary of your information through a verifiable method.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated. Some information may not be editable after the identity verification process.

7.3 Right to Data Portability

You may request that certain information be provided in a readable format. Fulfilling this request may take some time and identity verification will be carried out.

7.4 Right to Object to Processing

You may object to marketing communications at any time. However, there is limited scope to object to the processing of information that is essential for operating the service.

8. Data Security Measures

ko93 has put in place both technical and organizational measures to protect your information.

8.1 Technical Safeguards

• SSL/TLS encryption used for all data transfers
• Passwords are never stored directly — only encrypted hashes
• Regular security audits and vulnerability testing
• Firewall and anti-DDoS protection
• Automated monitoring to detect suspicious logins

8.2 Organizational Safeguards

• Data access restricted to only the personnel who need it
• Regular privacy training for staff
• Data protection agreements with third parties
• A plan for immediate action in the event of a security breach

8.3 Response to a Security Breach

If a data breach occurs, we will notify affected users as quickly as possible and provide guidance on the necessary steps to take. If you notice any unusual activity on your account, inform us immediately at [email protected].

9. Policy Changes & Updates

We may update this privacy policy from time to time. Reasons for changes may include: addition of new services, legal changes, technological developments, or user feedback.

9.1 Notice of Changes

For important changes, we will publish a notice on the site and notify registered users by email. For minor changes, the update date at the top of the page will be revised.

9.2 Meaning of Continued Use

Continuing to use our services after an updated policy is published will be taken to mean that you agree to the new policy. If you do not agree with the changes, stop using the service and request that your account be closed.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

• Email: [email protected]
• Live Chat: Active 24/7 — access from any page on the site
• Support Language: Bengali and English

For data-related requests, please contact us from your registered email address for identity verification. We will try to respond as quickly as possible.